Refund policy

Refund Policy

Last updated: 2 August 2026

Thank you for shopping with Snooze Crew. We want you (and your little dreamers) to love every purchase. If something isn’t quite right, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

•  Be unused, unworn, and in the same condition you received it.
  
•  Be in its original packaging.
  
•  Include all parts, tags, and accessories.
  
•  Be accompanied by proof of purchase (order confirmation or receipt).

Items returned without prior approval may not be accepted.

2. Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the item.

We will gladly:

•  Replace the item, where stock is available, or
  
•  Issue a full refund if a replacement is not available.

Return shipping costs for faulty or incorrect items will be covered by Snooze Crew.

3. Change of Mind Returns

If you change your mind after receiving your order:

•  Return shipping costs will be your responsibility.
  
•  The item must still meet the return conditions above.
  
•  Refunds will only be issued once the returned item has been inspected and approved.

4. Refunds

Once your return has been received and approved:

•  Refunds are processed within 10–15 business days.
  
•  Refunds are issued to your original payment method.

Please note that your bank or payment provider may require additional time to reflect the refund.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

•  Used or damaged items (unless faulty).
  
•  Clearance or sale items (where applicable).
  
•  Gift cards or digital products (where applicable).

6. How to Start a Return

To begin a return, please contact us at:

Email: snoozecrew2026@gmail.com

Please include:

•  Your order number.
  
•  The reason for your return.
  
• Photographs if the item is damaged or faulty.